We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled completely. The management cannot be held liable for any tickets which are lost, damaged or stolen. Removing any part of, altering or defacing the tickets may invalidate your ticket.
If the event is postponed, the promoter and/or venue management will honour the ticket for the re-scheduled performance. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.
Requests & Complaints:
Any requests or complaints should be made to us in writing or by phoning 01723 818111 (including full details of the problem and ticket information where appropriate), and sent to the postal address above; this will allow us to fully investigate your enquiry and get back to you. Alternatively, you can call us on 01723 818111. Please do not send complaints using this General Feedback facility or by email.